Managing Yourself

Four individual modules centred around:

• Developing higher levels of self-awareness
• Improving self-management effectiveness
• Developing levels of emotional intelligence
• Understanding the gap in expected versus actual performance
• Improving conflict management skills
• Improving time management & prioritisation skills

Managing Others

Four individual modules centred around:

• Understanding others and building better relationships
• Developing effective communication skills
• Developing & getting the best out of others within their responsibility
• Becoming more socially aware
• Developing influencing skills and building teams for optimum results
• Learning what motivates and engages people
• Learning how to set clear standards for the team

Improvement Tools and Techniques

Four individual modules centred around:

• Understanding lean manufacturing tools and techniques
• Learning the difference between value added work and waste
• Knowing where to focus problem solving efforts to deliver the best results
• Learning how to kick-start a range of improvement efforts
• Starting a continuous improvement journey
• Knowing how to identify waste
• Becoming more organised
• Improving problem solving abilities within a team

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Engaging Employees in Improvement

Four individual modules centred around:

• Understanding how to engage employees and teams to improve departments
• Knowing how to engage different personalities in improvement activities
• Learning how to make individuals’ performance & improvements efforts visual
• Understand how improved team engagement creates positive business impact
• Learning how to sustain gains for the long term