It was decided that to help drive this process we needed a team of staff members who felt passionate about improving the way we run our business and who are prepared to get involved and help to make things better. This started with our Production Manager, John Cole, asking for interest and when some key members of the production team volunteered without thumb screws being required it felt like a really promising start!
So the Continuous Improvement team was born at Heatrod and the founding members picked a cross functional team from the business that would play a part in the process of identifying problems and solving them in an efficient and acceptable way. The team consists of:
Adele – Production Operative
Danny - Production Operative
Jamie – Design Engineer
Peter – Supply Chain Manager
Ross - Production Operative
Sarah - Production Operative
All the team needed now was a structured way to solve problems – SQCDP was just the ticket!
Since the teams inception they have now started to help the first department on the shop floor in implementing SQCDP as part of their daily work. The team in the base element manufacturing department start their day every day with a morning huddle around their SQCDP board and using the problem and countermeasure sheets that were provided by Packaging Automation. Members take turns in leading the huddle and after a few weeks of starting they could see it was going to be a really good way forward.
What the team could also see after a few weeks was that the problems being identified were sometimes not captured very well and the quality of countermeasures were very varied.
Adele fed this back to John and at that point the management team also agreed that we didn’t have such a collective and aligned approach to problems and countermeasures.
Since the team visited Packaging Automation back in February, there had been an offer of a follow up visit by Sandra and Dave to Heatrod and now we were starting to get some hands on experience, day to day, of using the SQCDP boards it seemed like an ideal opportunity to ask if PA could help by sharing their experience of problem/countermeasure sheets.
With Neil’s blessing, not only Sandra and Dave came to visit the Heatrod factory but they also brought the A-Team of Lucy and Shirley which was truly a very appreciated commitment.
Sandra and the team from PA ran a half day workshop on countermeasure training and we tried to involve all the CI team members plus a number of the management team so that the word could be spread. As you would expect with Sandra involved the training session was really uplifting and fun as we compared the best and worst of our own problems & countermeasures with those of PAs – it was good to see that we share the same challenges.
The training session was a really valuable process for all at Heatrod as it gave a sense of the progress we are making and that we understand and can empathise with the same hurdles that PA have experienced. In that respect it felt like both companies got a lot from the day.
Comments from the Heatrod CI team about the day were:
Adele – “The PA team gave us support, motivation and the tools to move forward and succeed, with a few laughs along the way. A great day had by all”
Danny – “The CI Training day was fun but at the same time we learnt a lot and became stronger overall”
Jamie – “the benefit of bringing 2 companies together to share ideas, such as adding visual signs to show what we do”
Peter – “Fun and informative, just how training should be!”
Ross – “The PA training was a good and fun day. We learnt a lot about SQCDP and how to work better as a team”.
Sarah – “A great day that’s was fun and informative, helped me to understand a few issues I was struggling with”.
A big thanks goes out to Sandra, Dave, Lucy, Shirley and all at PA for helping Heatrod on their quest!!